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  • Can I purchase your games for retail?
    We have a wholesale section right here on our site with all the information you'll need to stock our games!
  • Why is the price different at checkout?
    We are an Australian company. Our store and prices are set to Australian dollars (AUD) by default. You can convert and view our prices into your local currency on the shop and product pages; however, the prices will convert back to Australian dollars at the final stage of the checkout process. The price you are paying remains the same; it is just displayed in a different currency. Check your bank account if you don't believe us!
  • What are all the blank cards for?
    We like to include blank cards in our games for a few reasons. Firstly, if you ever lose a card or a card gets damaged, you can replace it using one of these! Secondly (and much more excitingly) we have added these cards in so you can get creative and add in your own cards into your game! Go nuts with it! Make sure you let us know if you come up with something great and we might even put it in a new expansion!
  • What is your return policy?
    We are committed to replacing any faulty or damaged products as quickly and seamlessly as possible. If you have received a damaged or faulty product, please notify us at info@escapetabletopgames.com or use our website chat function, and we will get a replacement through to you asap! If you aren't 100% in love with Psycho Killer, then we are super happy to offer a 60-day return period from the time of your purchase. All you have to do is send the game back in good condition, and we will refund you the entire purchase price of your game (ex. shipping), no questions asked! If you are looking to return your game, please head to our return centre and we can get the process started right away!
  • I’m a content creator and would love to cover your games, how can I do that?
    Well, first up, thank you for your interest in promoting our games! We’d love to hear more about what you do, so definitely email info@escapetabletopgames.com with your YouTube channel, Instagram, or TikTok account and some info about yourself. If it’s a good fit, we’ll get back to you with the next steps!
  • I love this game and want to help spread the word. How can I help?
    Well, we love you too! If you want to share us around then hit any of the links below, give us a follow and a shout-out on our socials, but most importantly, leave us some feedback. Reviews on Boardgame Geek are worth their weight in gold for a new and independent game company. Short of that, tell people about us, play the game with heaps of friends, and maybe even put in a good word with your local board game store!
  • Shipping Rates and Times
    Shipping out of San Jose, California United States: USPS Standard - 7 - 14 Business days Flat Rate:$7.50 USD Non-Contiguous United States: USPS Standard - 10 - 20 Business days Rate:$10 USD - Shipping out of Toronto, Ontario Canada Zone 1 (ON & QC): Canada Post Standard - 3 to 10 Business days Flat Rate: $13 CAD Canada Zone 2 (Rest): Canada Post Standard - 5 to 12 Business days Flat Rate: $18 CAD - Shipping out of Canberra, Australia Australia: Australia Post Standard - 4 to 10 Business days Rate: Free Shipping on all orders over $30. $5 AUD on orders under $30. New Zealand: Australia Post International Standard - 7 to 14 Business days Flat Rate: $7.5 AUD Rest of the world: Australia Post International Standard - 15 to 30 Business days Flat Rate: $30 AUD *The prices above are based on fixed AUD prices in our system. Non-AUD prices may vary based on exchange rates.
  • How can I track my order?
    You should have received an email with your tracking and carrier information when we passed your order onto your carrier. You will be able to track your package through the carrier portal using your tracking number, or through our dedicated tracking portal by clicking the "Track My Package" button in the menu. From the portal you can subscribe to receive tracking notifications when your order is In Transit, Out For Delivery, Delivered or if there is a Failed Attempt or Exception. This is great for making sure your order arrives safe and sound, and if there are any issues, we can get on to of them right away!
  • How long are your handling times?
    For orders shipping out of San Jose, California, your shipment will be dispatched within 5 business days of your order date. For orders shipping out of Canberra, Australia, your shipment will be dispatched within 3 business days of your order date Once your order is dispatched we will send you your tracking information to the email you have provided to us.
  • Do you provide tracking information?
    For all orders out of San Jose, California you will be sent an email from our fulfilment provider Aftership once your shipment label is created and you will be able to track your order from there. You will also be able to track your shipment HERE​ using your order number and email or your tracking number. Yes, we do provide tracking information. For all orders out of Canberra, Australia, you will be sent an email from our fulfilment provider Shipstation once your shipment label is created and you will be able to track your order from there. You can also track your shipment through your respective carrier websites (AUS Post, USPS, etc).
  • I have received a notification that I have a failed delivery or an exception. What can I do?
    If this is the case, it appears that your carrier has been unable to deliver to your given address. Most often, this problem is caused by an incorrect address, so please confirm the address you gave us is correct before you contact us or your local post office. If the address is correct, please contact your local post office immediately, as they will have the most up to date and accurate information regarding your shipment. If your shipment is unrecoverable, please contact us and we will look into it from there.
  • I provided the wrong delivery information and my shipment was returned to sender. What can I do?
    Should your parcel be returned to us we will contact you regarding re-delivery or alternative options. An additional fee will be charged to re-process and re-dispatch the shipment to you. Returned shipments can be down to simple formatting errors, so please check your address very carefully before confirming your order. The re-processing fees are as follows: U.S. and U.S Non-Contiguous: $10 USD Australia: $7 AUD New Zealand: $10 AUD Canada: $20 AUD Rest of the World: $30 AUD
  • My order has been marked as delivered, but it hasn't arrived. What can I do?
    Once a package has been marked as delivered, we do not have any control over it, so we recommend you contact your carrier to get more information. If your shipment is unrecoverable, please contact us and we will look into it from there.
  • What happens if my order was damaged when it arrived?
    We are committed to replacing any faulty or damaged products as quickly and seamlessly as possible. If you have received a damaged or faulty product, please notify us at info@escapetabletopgames.com or use our websites chat function and we will get a replacement through to you asap! If you aren't 100% in love with Psycho Killer then we are super happy to offer a 90 day return period from your time of your purchase. All you have to do is send the game back in good condition and we will refund you the entire price of your game, no questions asked! If you are unhappy with the game, please head to our return centre and we can get the process started right away!
  • Customs, duty, import fees?
    We currently ship from inside Australia, Canada and the U.S.. Any countries outside of these may be subject to delays and extra costs due to customs and import taxes. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country. Unfortunately, we cannot control any duties/taxes applied to your package. You will be responsible for paying any additional charges for customs clearance. Customs policies vary from country to country. Please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
  • Shipping to my country isn't available. What can I do?
    Currently we handle international orders out of our Australian warehouse. Due to several lockdowns and the impending holiday period, the Australian postal system has a diminished capability to keep up with shipments. This means that the services are slow and expensive, and alternatives are facing the same issues. As such, we have decided to cease all shipping to regions outside of Australia, New Zealand, Canada, the U.S. and the U.K.. We apologise for any and all disapointment and want you to know that we are working hard on getting the game and expansions to retailers and distributors around the world to get Psycho Killer to you cheaply and efficiently. If you would like to help us out in this, you can contact your local board game stores and ask them about us. We have a few distributors around and are looking for more, so if you show that the demand is there, then we will hopefully end up in your local boardgame shop sooner rather than later!
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