Shipping Info and FAQ's
Shipping Rates and Times
Shipping out of San Jose, California
United States: USPS Standard - 7 - 21 Business days
Flat Rate: $7.50 USD
Non-Contiguous United States: USPS Standard - 10 - 20 Business days
Rate: $7.50 USD (Per Base Game) - $3.50 USD (Per Expansion)
Canada: UPS Standard - 7 to 21 Business days
Flat Rate: $11 CAD
Shipping out of Canberra, Australia
Australia: Australia Post Standard - 4 - 10 Business days
Rate: Free Shipping on all Orders
New Zealand: Australia Post International Standard - 8 to 10 Business days
Base Rate: $7.40 NZD (Per Base Game) - $3.20 NZD (Per Expansion)
Singapore: Australia Post International Standard - 10 to 20 Business days
Rate: $10.20 SGD (Per Base Game) - $3.10 SGD (Per Expansion)
United Kingdom: Australia Post International Standard - 10 to 30 Business days
Rate: £8.20 GBP (Per Base Game) - £2.75 GBP (Per Expansion)
Rest of the World: Australia Post International Standard - 15 to 30 Business days
Rate: $30 AUD (Flat Rate)
*The prices above are based on fixed AUD prices in our system. Non AUD prices may vary based on exchange rates.
**Any current bundles and packs are shipped at different rates to the totals above and vary by shipping region and season.
How long are your handling times?
For orders shipping out of San Jose, California, your shipment will be dispatched within 5 business days of your order date.
For orders shipping out of Canberra, Australia, your shipment will be dispatched within 3 business days of your order date
Once your order is dispatched we will send you your tracking information to the email you have provided to us.
Do you provide tracking information?
For all orders out of San Jose, California you will be sent an email from our fulfilment provider Aftership once your shipment label is created and you will be able to track your order from there. You will also be able to track your shipment HERE using your order number and email or your tracking number.
Yes, we do provide tracking information. For all orders out of Canberra, Australia, you will be sent an email from our fulfilment provider Shipstation once your shipment label is created and you will be able to track your order from there.
You can also track your shipment through your respective carrier websites (AUS Post, USPS, etc).
I have received a notification that I have a failed delivery or an exception. What can I do?
If this is the case, it appears that your carrier has been unable to deliver to your given address. Most often, this problem is caused by an incorrect address, so please confirm the address you gave us is correct before you contact us or your local post office.
If the address is correct, please contact your local post office immediately, as they will have the most up to date and accurate information regarding your shipment. If your shipment is unrecoverable, please contact us and we will look into it from there.
I provided the wrong delivery information and my shipment was returned to sender. What can I do?
Should your parcel be returned to us we will contact you regarding re-delivery or alternative options. An additional fee will be charged to re-process and re-dispatch the shipment to you. Returned shipments can be down to simple formatting errors, so please check your address very carefully before confirming your order.
The re-processing fees are as follows:
U.S. and U.S Non-Contiguous: $12 USD
Australia: $7 AUD
New Zealand: $10 AUD
Singapore: $17 AUD
Canada: $20 AUD
United Kingdom: $25 AUD
Rest of the World: $30 AUD
My order has been marked as delivered, but it hasn't arrived. What can I do?
Once a package has been marked as delivered, we do not have any control over it, so we recommend you contact your carrier to get more information. If your shipment is unrecoverable, please contact us and we will look into it from there.
Customs, duty, import fees?
We currently ship from inside Australia and the U.S.. Any countries outside of these may be subject to delays and extra costs due to customs and import taxes. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
Unfortunately we cannot control any duties/taxes applied to your package. You will be responsible for paying any additional charges for customs clearance. Customs policies vary from country to country. Please contact your local customs office for further information.
Note, on rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
Shipping to my country is expensive and takes ages! What can I do?
Currently we can ship out of Australia and the U.S.. Every country outside of these is sent from Australia via Australia Post International Standard Postage. It is not a perfect system, but it means that we are able to ship anywhere.
To cut down on costs and times we are currently securing warehouses in Canada and the U.K. and also looking into a warehouse in Ireland so we can service the E.U. as well. This is a long process but we are working night and day to get Psycho Killer to you cheaply and efficiently.
If you are not in one of these countries and the shipping cost/waiting time is too much to handle, then contact your local board game shop/s and ask them about us. We have a few distributors around and are looking for more, so if you show that the demand is there, then we will hopefully end up in your local boardgame shop sooner rather than later!
What happens if my order was damaged when it arrived?
We are committed to replacing any faulty or damaged products as quickly and seamlessly as possible. If you have received a damaged or faulty product, please notify us at email@example.com or use our websites chat function and we will get a replacement through to you asap!
If you aren't 100% in love with Psycho Killer then we are super happy to offer a 90 day return period from your time of your purchase. All you have to do is send the game back in good condition and we will refund you the entire price of your game, no questions asked! If you are unhappy with the game, please head to our return centre and we can get the process started right away!