Shipping Info and FAQ's
Shipping Rates and Times
For a more detailed lookup of Rest of the World shipping times, please refer to the Australia Post Destination Guide. Note that column 2 and 3 in this guide are our Express International and Standard International services.
**Any current bundles and packs are shipped at different rates to the totals above and vary by shipping region and season.
How can I track my order?
You should have received an email with your tracking and carrier information when we passed your order onto your carrier. You will be able to track your package through the carrier portal using your tracking number, or through our dedicated tracking portal by clicking the "Track My Package" button in the menu.
From the portal you can subscribe to receive tracking notifications when your order is In Transit, Out For Delivery, Delivered or if there is a Failed Attempt or Exception. This is great for making sure your order arrives safe and sound, and if there are any issues, we can get on to of them right away!
Do you provide tracking information?
For all orders out of San Jose, California you will be sent an email from our fulfilment provider Aftership once your shipment label is created and you will be able to track your order from there. You will also be able to track your shipment HERE using your order number and email or your tracking number.
I have received a notification that I have a failed delivery or an exception. What can I do?
I provided the wrong delivery information and my shipment was returned to sender. What can I do?
My order has been marked as delivered, but it hasn't arrived. What can I do?
Once a package has been marked as delivered, we do not have any control over it, so we recommend you contact your carrier to get more information. If your shipment is unrecoverable, please contact us and we will look into it from there.
Customs, duty, import fees?
We currently ship from inside Australia and the U.S.. Any countries outside of these may be subject to delays and extra costs due to customs and import taxes. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
Unfortunately we cannot control any duties/taxes applied to your package. You will be responsible for paying any additional charges for customs clearance. Customs policies vary from country to country. Please contact your local customs office for further information.
Note, on rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
Shipping to my country is expensive and takes ages! What can I do?
Currently we can ship out of Australia and the U.S.. Every country outside of these and Canada is sent from Australia via Australia Post International Postage. It is not a perfect system, but it means that we are able to ship anywhere.
To cut down on costs and times we are currently securing warehouses in Canada and the U.K. and also looking into a warehouse in Ireland so we can service the E.U. as well. This is a long process but we are working night and day to get Psycho Killer to you cheaply and efficiently.
If you are not in one of these countries and the shipping cost/waiting time is too much to handle, then contact your local board game shop/s and ask them about us. We have a few distributors around and are looking for more, so if you show that the demand is there, then we will hopefully end up in your local boardgame shop sooner rather than later!
What happens if my order was damaged when it arrived?
How long are your handling times?
For orders shipping out of San Jose, California, your shipment will be dispatched within 5 business days of your order date.