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General FAQs
card faqs
i have a question about an individual card. who can I ask?
We have an entire section dedicated to faqs of individual cards, so If you can't agree on how a certain card should be interpreted or played, check out our card faqs before you flip over the table and storm off. We have compiled the most common questions about individual cards, so you should hopefully find the answer you are looking for!
If you can't find an answer, feel free to ask us your question directly. we are always happy to answer any questions.
question #2
why was i charged in aud?
we are an australian company.
by default, our store and prices are set to Australian dollars (AUD). You will be able to convert and view our prices into your local currency on the shop and product pages, however, the prices will convert back to australian dollars on the final stage of the checkout process.
the price you are paying remains the same, it is just displayed in a different currency. check your bank account if you don't believe us!
question #3
what are these blank cards for?
These ones?
They are there for a few reasons. Firstly, if you ever lose a card or a card gets damaged, you can replace it using one of these! Secondly (and much more excitingly) we have added these cards in so you can get creative and add in your own rules! Go nuts with it!
make sure you let us know if you come up with something great and we might even put it in a new expansion!
question #4
where does psycho killer ship from?
u.s. orders ship out of our shipping house in San Jose, California.
Canadian Orders Ship from Toronto, Ontario.
All orders from Australia and new Zealand currently come straight out of our warehouse in Canberra, Australia.
If you are looking for some more detailed shipping information, please check out our shipping FAQ here.
question #5
i haven't recieved my game, or there is an issue with my order. what can I do?
please check out our more detailed answers regarding shipping issues here. Sections 4, 5 and 6 should cover this in more depth.
question #6
what is your return policy?
We are committed to replacing any faulty or damaged products as quickly and seamlessly as possible. If you have received a damaged or faulty product, please notify us at info@escapetabletopgames.com or use our website chat function, and we will get a replacement through to you asap!
If you aren't 100% in love with Psycho Killer, then we are super happy to offer a 60-day return period from the time of your purchase. All you have to do is send the game back in good condition, and we will refund you the entire purchase price of your game (ex. shipping), no questions asked! If you are looking to return your game, please head to our return centre and we can get the process started right away!
question #7
I’m a content creator and would love to cover your games, how can I do that?
Well, first up, thank you for your interest in shining some light on our games! We’d love to hear more about what you do, so definitely send us an email with your YouTube channel, Instagram, or TikTok account included at info@escapetabletopgames.com. We’ll absolutely get back to you with the next steps if it’s a good fit!
question #8
i love this game and want to help spread the word. how can I help?
Well, we love you too! If you want to share us around then hit any of the links below, give us a follow and a shout-out on our socials, but most importantly, leave us some feedback. Reviews on boardgame geek are worth their weight in gold for a new and independent game company.
Short of that, tell people about us, play the game with heaps of friends, and maybe even put in a good word with your local board game store! If you need help with this, we can send you some messaging that we've been using as we approach game stores ourselves. Shoot us an email here and we can supply you with the goods.
Return Policy
Influeners
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